Shipping Policy

  • Orders that are in stock are dispatched daily at 1pm Monday – Friday.
  • Orders placed before 12 (midday) Monday – Friday will be dispatched the same day.
  • Orders placed after 12 (midday) Monday – Friday will be dispatched the next working day.
  • As such, orders placed after 12 (midday) Friday – Sunday will be dispatched the following Monday.
  • Orders will not be dispatched on Bank Holidays or weekends.

For Standard Domestic Orders: We use Royal Mail’s Tracked 48hr delivery service as standard. Royal Mail state a delivery guideline of 1-2 working days for this service, however during busier periods (such as Christmas) this may not always be possible. If your order has not arrived after 2 working days from the date of dispatch please contact us. We have tracking numbers for this service and will be able to assist you in locating your order.

For Expedited Domestic Orders (Next-Day Delivery): Provided that we have received your order by 12 (midday), we will process and dispatch your order the same day using Royal Mail’s Tracked 24hr delivery service. This service aims to deliver your parcel within 24hrs of the dispatch time – in some instances this may not be possible and delivery may fall within a 48hr period. If you have not received your order after 1 days from the dispatch date please contact us. This is a tracked and insured service and we will be able to assist you in locating your order.



For Standard International Orders: We use Royal Mail International Track (+ Sign), dependent on what the destination country accepts. Royal Mail state a 3-5 working day delivery guideline for this service, however this is rarely the case outside of major cities, especially during busier periods (such as Christmas) this may not always be possible.

For Standard Orders to Germany (Deutschland): We use Hermes Courier Delivery. Since Germany is our biggest exporter, we have investigated ways to improve delivery here. Hermes provides a 3-7 working day delivery guideline for this service, with parcels usually received after 3-4 days. This offers our customers in Germany reliable delivery at a more reasonable price than we are able to offer other countries.

For Expedited International Orders: We are able to offer expedited international shipping to many EU countries through our various couriers. There is a price, delivery time and availability list available on our shipping information page. If your country is not on this list, it does not mean expedited delivery is not possible here. We are able to offer expedited delivery worldwide using various couriers; this is something that we will examine on a case-by-case basis. Please email us and we will investigate your delivery options and let you know what is possible.

If you have selected a shipping method that does not include tracking/insurance then you accept and agree that in the instance that the parcel is lost or delayed, you will not be entitled to a refund or a replacement product, as we will be unable to make a claim for the loss.

We retain proof of postage at all times and reserve the right to use a different shipping method than you have selected in order to give your order added security in certain circumstances (e.g. for extremely high value orders we will upgrade to Courier delivery). In the majority of situations we will respect the customers chosen shipping method.We retain proof of postage for 90 days. After this time it may not be possible to retrieve your proof of postage.

EXPEDITED INTERNATIONAL SHIPPINIG-OTHER COUNTRIES AVAILABLE, JUST ASK!

DPD COURIER                             Small Parcel up to 10kg                                Time
Austria                                                          £21                                                 3 days
Belgium                                                        £18                                                 3 days
Croatia                                                          £27                                                 6 days
Czech Republic                                            £24                                                 4 days
Denmark                                                       £21                                                 3 days
Finland                                                         £27                                                  5 days
France                                                          £19                                                  2 days
Germany                                                      £19                                                  2 days
Hungary                                                        £27                                                 4 days
Ireland                                                           £18                                                 2 days
Italy                                                               £21                                                 4 days
Luxembourg                                                  £18                                                 2 days
Monaco                                                         £15                                                 1 day
Netherlands                                                   £18                                                 2 days
Poland                                                           £17                                                 4 days
Portugal                                                         £22                                                 4 days
Romania                                                        £32                                                 6 days
Slovakia                                                        £21                                                  4 days
Slovenia                                                        £27                                                  5 days
Spain                                                             £21                                                 4 days
Sweden                                                         £21                                                 5 days
Switzerland                                                   £18                                                  3 days